Government portal and e-services development

Digital public services people complete, not abandon

Each service is broken into steps: what data is required, what can be pulled automatically from registries, where a signature or fee payment is needed. Forms only ask what the system does not already know, validate as you type and save drafts. After submission, the applicant sees a status and gets notified by e-mail, Telegram or push notification in a mobile app.

For complex services we add online appointment booking, an office map on Google Maps or OpenStreetMap and a checklist of documents to bring. Interfaces are designed through our UX/UI design process and tested with real users, including older people, people with disabilities and those who only ever use a smartphone.

Citizen accounts and staff workspaces

Citizens sign in with e-ID or BankID and see their requests, documents and history. Staff work in a separate workspace: an application queue, assignment to officers, deadlines, reply templates and internal comments. Managers see workload and bottlenecks on an analytics dashboard.

Under the hood it is a case management system with roles, an audit trail and rules taken from the agency's procedures. Every action involving personal data is logged, and access is granted strictly by position.

Registries, open data and interoperability

We build registries with search, lookup by record number and exports to CSV, JSON and XML. Public data is published in open data formats, and other agencies and businesses get a documented API. We connect to existing registries over REST or SOAP and use Elasticsearch for large datasets so search stays fast.

When a legacy system has no API, we design an exchange layer so the new portal is not held back by its limitations. Data migration runs in stages with integrity checks at every step.

Security, accessibility and compliance

Security is part of the architecture: encryption, role-based access, protection against the OWASP Top 10, audit logging, backups and a recovery plan. The system can be deployed on agency servers or in a cloud that meets your regulator's requirements. Information security and certification requirements are agreed with your security team, and GDPR principles apply where EU residents' data is processed.

Accessibility is checked against WCAG 2.1 level AA: contrast, keyboard navigation, screen reader compatibility and clear error messages. Sites support multiple languages, and we write content in plain language wherever regulations allow.

Information portals and municipal websites

Not every public body needs an e-services platform. For a ministry, agency or municipality, a clear official website is often enough: news, documents, structure, contacts, citizen requests and budget transparency. We build an admin panel simple enough for the press office to publish without a developer.

When most people use services from a phone, we add a Flutter mobile app for iOS and Android with the same account, status push notifications and e-ID sign-in. Site and app share one API, so service changes appear everywhere at once.

How we work with public sector clients

We work to a formal specification, prepare design and operations documentation, and hand over source code with full rights. We can take part in public procurement if your process requires it. After launch we provide ongoing technical support: updates, monitoring, fixes and new features. Timelines depend on the number of services and integrations; we estimate after reviewing the requirements.